Shipping & Returns

All physical prints are made to order and produced with care in Cape Town, South Africa.

Specialty sizes and custom print requests are welcome. Please contact us before ordering to discuss your requirements.

Production

Orders typically take up to 14 days to produce due to Freddie’s hands-on approach to printing and quality control.

Certain handmade, specialist or custom works may require additional production time. Where applicable, an estimated time-frame will be provided. If you require an order urgently or by a particular date, please contact us before placing your order.

Production and delivery time-frames are estimates unless expressly agreed otherwise.

Shipping

Orders are shipped from Cape Town, South Africa. Tracking information will be provided once your order has left the studio.

International customers are responsible for any applicable import duties, customs charges, taxes or other fees imposed in the destination country. Delays caused by customs or local delivery services are outside our control.

Please ensure that your delivery information is complete and accurate when placing your order. Additional costs arising from an incorrect address, failed delivery or re-delivery may be charged to the customer.

Returns & Cancellations

Because physical prints are individually made to order, we do not accept returns, exchanges or cancellations for change of mind once production has commenced, subject always to your rights under applicable law.

Digital products are non-returnable and non-refundable once supplied or made available for download, except where otherwise required by applicable law.

Damaged, Defective or Incorrect Orders

If your order arrives damaged, defective or incorrect, please contact us as soon as reasonably possible after delivery.

Please retain all original packaging and provide photographs of the artwork, packaging and any visible damage so that we can assess the issue and, where appropriate, arrange a replacement, repair or other remedy.

If a shipment appears to have been lost in transit, please contact us and we will work with the courier to investigate and resolve the matter.

Nothing in this policy limits any rights or remedies you may have under applicable consumer law.

Handmade Works & Colour

Our prints and frames are individually produced and finished. Minor variations in dimensions, borders, mounting and finishing may therefore occur within reasonable production tolerances.

Photographs may also appear slightly different in print from how they appear on a screen. Screen calibration, brightness, colour profiles and display technology can all affect the appearance of an image.

Limited Editions

Where a photograph is offered as a limited edition or Artist’s Proof, the applicable edition structure is stated with that work. Artist’s Proofs, numbered editions and other formats are produced only in accordance with the edition structure described for the photograph.