Privacy Policy

Last updated: October 2026

Freddie Child-Villiers / FCVPhotography respects your privacy and is committed to handling personal information responsibly and in accordance with applicable data-protection law, including South Africa’s Protection of Personal Information Act, 2013 (POPIA).

This Privacy Policy explains what personal information we may collect, why we collect it, how it may be used and shared, and the choices and rights available to you.

1. Who We Are

FCVPhotography is the photography business of Freddie Child-Villiers, based in Cape Town, South Africa.

Website: fcvphotography.store
Email: info@fcvphotography.com

For purposes of POPIA, the person or legal entity operating FCVPhotography is the responsible party for personal information processed through this website and in connection with FCVPhotography’s business.

2. Personal Information We Collect

The information we collect depends on how you interact with FCVPhotography.

It may include:

  • your name;

  • email address and telephone number;

  • billing and delivery information;

  • information relating to your orders, purchases and enquiries;

  • correspondence you send to us;

  • information required to process or fulfil an order;

  • information you provide when subscribing to marketing communications;

  • technical information associated with use of the website, such as IP address, browser/device information and website activity; and

  • other information that you voluntarily provide to us.

We aim to collect only information that is reasonably necessary for the purpose for which it is required.

3. Payment Information

Payments made through the website may be processed by third-party payment providers.

Depending on the payment method used, payment information may be collected and processed directly by the relevant payment provider rather than by FCVPhotography.

We do not claim to store complete payment-card information where that information is handled directly by a third-party payment processor.

The payment provider’s own privacy and security terms may also apply to its processing of your information.

4. How We Use Personal Information

We may process personal information where reasonably necessary to:

  • process and fulfil orders;

  • arrange production, shipping and delivery;

  • provide digital products;

  • respond to enquiries and requests;

  • communicate with you regarding an order or transaction;

  • issue invoices, receipts and other transaction records;

  • administer and operate the website;

  • maintain appropriate business, accounting and transaction records;

  • detect or prevent fraud, misuse or security incidents;

  • comply with legal, regulatory, tax and accounting obligations;

  • establish, exercise or defend legal rights;

  • improve our website, products and customer experience; and

  • send marketing communications where permitted by law and in accordance with your preferences.

We will not use personal information for purposes that are materially incompatible with the purpose for which it was collected unless permitted by law.

5. Marketing Communications

Where you have subscribed to marketing communications, or where we are otherwise lawfully permitted to contact you, we may send information about FCVPhotography, new work, exhibitions, products or related news.

You can unsubscribe from marketing communications at any time using the unsubscribe facility provided in the communication or by contacting info@fcvphotography.com.

Unsubscribing from marketing does not prevent us from sending communications that are necessary in connection with an order or transaction.

6. Cookies & Website Analytics

This website may use cookies and similar technologies for purposes such as:

  • providing essential website and ecommerce functionality;

  • remembering preferences;

  • maintaining security;

  • understanding website performance and visitor activity; and

  • analytics or other functionality provided by Squarespace or integrated services.

Some cookies may be placed by third-party services used by the website.

You can generally control cookies through your browser settings and, where applicable, through any cookie controls made available on the website.

Disabling certain cookies may affect the operation of parts of the website.

7. Sharing Personal Information

We do not sell your personal information.

We may share information with service providers where reasonably necessary to operate the business or fulfil your request or order. These may include:

  • website and ecommerce providers;

  • payment processors;

  • couriers and shipping providers;

  • printing, framing or production partners where applicable;

  • cloud, email and technology providers;

  • professional advisers such as accountants, lawyers or insurers; and

  • other service providers assisting with legitimate business functions.

Only information reasonably necessary for the relevant purpose should be provided to these parties.

We may also disclose personal information where required or permitted by law, including where necessary to comply with a lawful request, protect legal rights, prevent fraud or establish, exercise or defend a legal claim.

8. International Processing & Cross-Border Transfers

Some of the technology and service providers used by FCVPhotography may process or store information outside South Africa.

Where personal information is transferred outside South Africa, we will take reasonable steps to ensure that the transfer is made in accordance with applicable data-protection requirements.

POPIA specifically regulates the flow of personal information across South Africa’s borders.

9. How Long We Keep Personal Information

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected or as required or permitted by applicable law.

Different retention periods may apply to different records.

For example, information relating to purchases, payments, tax and accounting may need to be retained for legally required record-keeping periods even after an order has been completed.

Information that is no longer reasonably required will be deleted, destroyed or de-identified where appropriate, subject to applicable legal obligations.

10. Security

We take reasonable technical and organisational measures to protect personal information against loss, misuse, unauthorised access, disclosure, alteration or destruction.

Our website and ecommerce services may also rely on security measures provided by Squarespace, payment providers and other third-party services.

No method of electronic transmission or storage can be guaranteed to be completely secure.

11. Your Rights

Subject to applicable law, you may have rights in relation to your personal information, including the right to:

  • ask whether we hold personal information about you;

  • request access to personal information we hold about you;

  • request correction of inaccurate or incomplete information;

  • request deletion or destruction of information where appropriate;

  • object to certain processing;

  • withdraw consent where processing is based on consent; and

  • object to or opt out of direct marketing.

Certain requests may be subject to legal limitations. For example, we may be required to retain transaction or tax records even where you ask us to delete your information.

South African privacy guidance expressly recognises rights to access and seek correction or deletion of personal information, subject to applicable limitations.

Requests may be sent to info@fcvphotography.com.

We may need to verify your identity before providing access to or changing personal information.

12. Children

FCVPhotography’s website and products are not specifically directed at children, and we do not knowingly seek to collect personal information from children for marketing purposes.

If you believe that personal information relating to a child has been provided to us inappropriately, please contact us.

13. Links to Other Websites

This website may contain links to websites operated by third parties.

FCVPhotography is not responsible for the privacy practices, security or content of websites that we do not control. You should review the privacy policies of those services where appropriate.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our website, services, technology, business practices or applicable requirements.

The current version will be published on this page together with its latest revision date.

15. Questions, Requests & Complaints

For questions about this Privacy Policy, to exercise a privacy right or to raise a concern about the handling of your personal information, please contact:

Freddie Child-Villiers / FCVPhotography
Email: info@fcvphotography.com

We would appreciate the opportunity to address a privacy concern directly.

You also have the right, where applicable, to raise a complaint with South Africa’s Information Regulator. The Information Regulator provides a complaints process for concerns about the handling of personal information.